NSG are proud to present this Head of IT Services and Operations
role in exclusive partnership with The Australian Motoring Services Group.
About AMS
The Australian Motoring Services (AMS) Group provides trusted end-to-end solutions for leading Australian brands, offering services such as automotive batteries, roadside assistance, EV charging networks, and travel rewards. Supported by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC, and RACT), AMS is at the forefront of innovation in the automotive and energy storage sectors.
Through its businesses, including Assist Australia, ChargeFox, Club Assist, and AAA Travel, AMS is shaping the future of mobility. From roadside assistance to sustainable EV charging, AMS is dedicated to keeping people and businesses moving safely while driving positive change across Australia.
This is: the job
As the Head of IT Services and Operations
, you will be the driving force behind the effective operation of AMS' IT infrastructure. Your leadership will ensure the smooth running of IT services and infrastructure, aligning technology capabilities with AMS' strategic objectives.
Key responsibilities include:
- Lead enterprise IT operations, service management, and infrastructure functions to ensure high performance and availability
- Oversee IT support teams, focusing on efficient incident resolution and service delivery
- Provide strategic leadership on technology initiatives, aligning IT decisions with business goals and the AMS technology roadmap
- Drive automation, process improvements, and ensure compliance with security and regulatory requirements
- Cultivate and lead a team of IT experts while engaging senior stakeholders to identify key opportunities, gaps, and technology needs
- Influence technology strategy and decisions at an executive level, supporting AMS’ vision and business continuity
This is: you'll have
To excel in this role, you will need a strong background in leading enterprise technology teams, with deep expertise in IT infrastructure, implementation, and optimisation.
The ideal candidate will possess:
- A Bachelor’s degree in Computer Science, IT, or a related field
- 10+ years of experience in IT Service Management, Operations, and leadership roles
- Proven experience leading large-scale technology transformations and optimising IT service delivery
- Deep knowledge of ITIL, cloud infrastructure, cybersecurity principles, and a range of technology platforms such as Salesforce, AWS, Zendesk, and Microsoft
- Strong experience with stakeholder engagement and the ability to communicate complex technical concepts to C-level executives
- A solid understanding of the automotive, mobility, and services sector
These are: the perks
AMS offers a dynamic and supportive work environment with a range of benefits, including:
- Competitive salary and performance-based incentives
- Flexible working arrangements, including the option to work from home or in the office
- Paid Parental Leave and Employee Assistance Program
- A ‘Me’ day off annually for personal celebrations or milestones
- Opportunity to engage in charity work with 5 paid charity days per year
- Access to a comprehensive mobility program, discounts on insurance products, and club benefits
- Career development opportunities, including leadership training and mentorship
This is: what's next
Apply now or for a confidential discussion contact Elton Kelly on 0405 294 375.
All direct and 3rd party applications will be forwarded to NSG.
About NSG
Natural Selection Group (NSG) is a socially responsible recruitment and contractor management agency specialising in technology services. We’re a team of bold, capable, and charitable professionals dedicated to connecting the best talent with the right opportunities. Our difference? Making one. Every placement we make, we donate to the charity of our client's choice.